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Friday, September 30, 2011

Control 18: Incident Response Capability

Enlist all employees to report suspicious activities to the Incident Response Team (IRT). Create a dedicated phone number and email address they can use to report issues to your team. Security awareness training to enable all employees to contact help desk with suspicious issues.

Monthly IRT team member training that covers the steps in the Incident Handling process will be very useful. In this training, demonstrate and practice a single tool that may be used in a real incident. Rotate the training responsibilities of conducting the training as a means to engage the entire team.

After defining detailed incident response procedures, the incident response team should engage in periodic scenario-based training, working through a series of attack scenarios fine-tuned to the threats and vulnerabilities the organization faces. These scenarios help ensure that team members understand their role on the incident response team and also help prepare them to handle incidents. Aggressively look for ways to integrate Lessons Learned from previous incidents into security design.

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